Pricing your transport is determined by several factors. The origin, destination, vehicle size, and the level of service desired. All of these factors play a part in how your vehicle is quoted.  If two or more vehicles are in the same route the dispatchers will usually load the vehicle that pays the most first. So not paying enough for the move of your vehicle can be a factor in the length of time it takes for transporting.

In addition to making sure we quote enough for your move we don't want to charge you more than necessary to get the job done in a reasonable amount of time. Generally, we are able to assign your vehicle in 1 to 5 days. The small amount of vehicles can be assigned shortly after the 5 day mark with some extra effort from the dispatch department. There are a small amount of orders, despite our best efforts, that will not dispatch for the initial quoted price. Your Customer Service Representative will work closely with you to discuss what may be needed if your vehicle has not been assigned to a transporter  in our standard time frames.

There are two major factors in determining how long your vehicle transport will take for delivery. First is the distance between pick-up and delivery. Typically the longer the distance for the transport the longer it will take the driver to deliver the vehicle. In addition to the distance, the number of stops the driver will have to make will also play a part in the delivery time. Unexpected delays can be caused by traffic, weather, and roadway conditions; rare mechanical problems can also add time to the delivery. There are many State and Federal regulations that our drivers must comply with. These regulations include restrictions on the amount of daily and weekly time the drivers can log as on duty and driving. Additionally the drivers are required to conduct daily truck safety inspections and do routine maintenance as needed.

On average, a delivery of up to 500 miles will take 1 to 3 days - 1,000 miles will take 2 to 5 days - 2,000 miles will take 4 to 8 days, and coast to coast will range from 7 to 14 days with 10 days being the average. Please remember these are just estimated times for delivery. Our Tracking Department will try to provide an accurate estimate of delivery as the truck assignment is made for each individual delivery.

Pick-up dates and delivery times are not guaranteed. Guaranteed and immediate pick-ups are available at an additional cost.

We only require a deposit to begin your transporting transaction. For your convenience we accept all major credit cards, check by phone, Pay Pal, and money orders. The balance should be paid to the driver as they make the delivery in the form of via Cash, Certified Check or Money Order (No Credit Card, Personal or Business checks, or any other form of payment will be accepted upon delivery). However, you may make payment in full, with a credit card; at the time the order is placed if necessary.

Once the Sales Representative enters your order, your transport is immediately assigned to your very own Customer Service Representative.  You will be emailed after this assignment telling you who your CSR is and their work hours. Your Customer Service Representative will also contact you by phone to introduce there self and review your needs of transport. Your Customer Service Representative works closely with the Tracking Department ensuring your vehicle is picked up timely and delivered safely. Email notifications will keep you up to date on the status of your move. Your Customer Service Representative will be available to you for status, updates, or for any questions that may arise.

Once your order is placed and all paperwork submitted, the transport of your vehicle will be scheduled according to the available dates you provide us with. After a truck has been assigned, you will receive an email with the estimated pickup date and time. We will instruct the drivers to call you within the 12 to 24 hours in advance of pick up or delivery to establish a more accurate estimated time of arrival and to work out any specific directions you have. There may be some instances when the driver will call within an hour or two.  This happens when the driver is conveniently already in your area. When the driver picks up your vehicle he will perform a detailed inspection of your vehicle on a Bill of Lading. Both the person releasing the vehicle and the driver will sign this Bill of Lading and one copy is left at the vehicle point of origin. The same Bill of Lading will be present on delivery so that the vehicle can be re-inspected before released.  This makes sure your car has been transferred carefully and arrives to you in the same condition it left.

Once your order is placed and all paperwork submitted, the transport of your vehicle will be scheduled according to the available dates you provided to us. After a truck has been assigned, you will receive an email with the estimated pickup date and time. We instruct the drivers to call the customer 12 to 24 hours in advance of pick up or delivery to establish a more accurate estimated time of arrival and to work out specific directions. There may be some instances when the driver will call within an hour or two.  This happens when the driver is conveniently already in your area. At the time of delivery you will inspect your vehicle and sign off for completed delivery .

We try to keep each customer well informed during the entire transporting process. We instruct the drivers to call the customer 12 to 24 hours in advance of pick up or delivery to establish a more accurate estimated time of arrival and to work out specific directions. There may be some instances when the driver will call within an hour or two.  This happens when the driver is conveniently already in your area. We ask that you make yourself as available as possible. Please do not take off work or hang around your home until you speak with the driver.

In the event you are not able to release or take possession of your vehicle, you may appoint anyone to do this task. We ask that you supply us with the proper information for contact in this situation.

Door-to-Door Service
The vehicle will be picked up as close to your home as possible. In some cases we ask that you meet our truck at a mutually appealing location such as a supermarket or some other large parking lot. This is due to the typically large size of the trucks and the inability to maneuver through many streets, and under low bridges, wires, and branches also some housing developments do not allow this size of truck to enter through gate house, or drive on subdivision streets.

We recommend that you schedule your move as soon as possible to insure that your car is moved within the time frame which best meets your schedule. Usually we are able to have a truck assigned and on its way to pick-up your vehicle 1 to 5 days from the date the vehicle is first available for pick-up.

If your vehicle is available for pick-up immediately, we will do our best to arrange for pick-up as close to your preferred date as possible. It is helpful when orders are submitted 5 to10 days in advance of your available date.  Scheduling your order in advance is helpful however not necessary for a successful transporting experience.

• People who want to keep their car until it's time for them to leave town.
• Customers who want to have the vehicle pick-up at a specific time for convenience reasons.
• Customers who have made a vehicle purchase and do not want the previous owner to have possession of the vehicle any longer.

This service will not get the vehicle to its destination any quicker. If faster service to the destination is desired please inquire for options on a faster delivery.

Auto Transport Express offers a 10 Day Expedited Service. We will provide a transport service which will pick-up and deliver your vehicle within 10 days. If the order is placed after 5:00pm EST the first of the 10 days will start the next business day. This service will cost approximately $500 to $600 extra depending on your type of vehicle. If your vehicle is not delivered in 10 days we will refund $50 per day up to $200. This is intended to cover the cost of car rental. Although we will do our best to meet the 10-day delivery schedule, delays can happen. Ask a representative for more information to see if this service is right for you. This service is not guaranteed and should not be used for critical delivery schedules.

We can provide guaranteed service by using a truck that will be dedicated to your move. This service can be quite expensive; however DEDICATED SERVICE IS THE ONLY WAY TO GUARANTEE A DELIVER SCHEDULE. Dedicated Service is guaranteed. However, Auto Transport Express will only be responsible for refunds related to the transportation cost. We will not be responsible for any other damages or losses suffered by the customer. Please see our Terms & Conditions for more information.

Shipping Agreement

Generally, an Open Carrier is similar to those you see transporting cars to and from dealerships. These carriers range in size and capacity. Vehicles that are moved via an open carrier are exposed to inclement weather and road conditions. Enclosed Carriers also range in size and capacity. Since these carriers are covered, the vehicles in transit are not subjected to inclement weather or road conditions. Enclosed carriers are recommended for custom, exotic or autos that have been especially cared for. All motorcycles are shipped on enclosed carriers.

YES. The Interstate Commerce Commission of the United States Government licenses Express Auto Transport. We hold Motor Carrier authority under Certificate No. ICCMC-xxxxxx. We are also bonded under Certificate No. ICCMC- xxxxxx.

As required by the DOT all carriers carry the maximum coverage allowed. This top of the line insurance pays first so yours doesn't have to. The coverage primary protects your vehicle in the event any damage occurs to your vehicle while in transport. Standard insurance practices determine the value of your vehicle - just as if it were damaged in a traffic accident.

If your vehicle is of unique value it is recommended that a reputable company appraise the vehicle prior to shipping it.